FAQ
How To Place An Order
Orders can be placed via by phone, email, or store location.
By Phone:
Tel: 212-889-6217
Fax: 212-481-5349
By Email:
Please Note: emails are answered in the order they are received, within 1 business day.
Location:
CHANON NY INC.
115 West 27th Street
(between 6th and 7th ave.)
New York, NY 10001
Payment Methods Accepted
We accept all Major Credit Cards - Visa, MasterCard, American Express, and Discover.
(Please note the bank adds 2-3% for all credit transactions)
We accept Zelle at Chanonshop115@gmail.com.
All orders must be paid in full, before being shipped.
All payments must be made in USD Dollar.
Canceling/Changing Orders
We can change the items on your order, delivery address, or ship method as long as your order has not been processed. Please contact us at 212-889-6217 from 10:00 AM to 6:00 PM EST the day you place your order to make the change.
If a delivery attempt is made and a package is refused you will be charged a penalty that may include, but not limited to extra shipping charges.
Shipping & Handling
Shipping costs are based on total weight and delivery address. Any shipping quote provided before packaging of order is an estimate only. Most orders are shipped the same business day we receive them.
Daily shipping cutoff is 3pm PT, Monday-Friday. Orders placed after this time will be shipped the following business day. Shipping Department is CLOSED on weekends and holidays. Orders placed over the weekend will be shipped the following business day.Express shipment (Next Day, 2nd Day, 3 Day, etc) transit times do not count weekends or holidays. Shipping time is 3-7 business days.
If you have selected express shipping on your order (Next Day Air, 2nd Day Air or 3 Day Select).
Returns & Refunds
Due to the nature of our merchandise all sales are final. If we have made an error we will certainly correct it.
